We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or store credit (if the item is sold out).
You must contact us for this exchange or store credit no more than 2 days after the item shows delivered from your USPS tracking number. In addition, the item must be mailed back no more than 3 days after the initial OK via email has been given to send back the item. This prompt time frame will ensure the situation is rectified in a timely manner. Also, the item must be unwashed, unworn, unused or the exchange or store credit becomes void.
For all manufacturer defect exchanges or store credit please contact customer care at [email protected] All other merchandise is “Final-Sale” No Refunds, No Exchanges. There are absolutely no “cancellations” once you’re pre-order or (in-stock item) order is placed meaning paid for and confirmation is sent of your order saying it’s processing.
This rule applies to all apparel, shoes, handbags, pre-order items and accessories including but not limited to necklace, earrings and hats. In addition, in the event an item is sold out you will get a “Store Credit” if you have multiple items on the order if the order only consist of one item you will be issued a direct refund. If you have any questions on this policy please contact customer care at [email protected] before ordering, this written detail listed in this paragraph is placed so you can read upon our terms before ordering. Once you order your order is acknowledgment and acceptance that you understand and will abide by our guidelines and agree to the terms and policy listed above.
We only replace items if they are defective or damaged. For more information on this policy read the first section above or, send us an email at customer care at [email protected]
To return your product, once you’ve been given acknowledgement of your specific situation and an agreement has been sent in writing to you via email you should mail your product to: 2040 NE 163rd Street North Miami Beach Florida, 33162
If you are shipping an item over $50.00, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.